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Thank you very much for visiting  queenswardrobe.com
All of our team members will always carefully listen to the voices of our customers with an open attitude to provide the best service.
We are always to improve our customer service, and your feedback is essential to that process.

Please don’t hesitate to reach out to me directly if you have any inconvenience while shopping.

We are always appreciative of the feedback you provide.
Have a nice shopping today~

Thank you so much!

By signing up you agree to our terms and conditions and privacy notice.

Terms and Conditions  : queenswardrobe.com/shopinfo/guide.html

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1.  Purposes of Collection and Use of Personal Information
 
A.  Contract fulfillment obligated by provision of services and settlement of payment for the services provided
Supply of content, purchase and payment, delivery of goods or billing statements and others
B.  Member management
User authentication to access members-only service, identity verification
 

2.  Types of Personal Information Collected : user ID, Your real name, Your e-mail address, Your billing address, A delivery address (this maybe the same as your billing address) and A contact phone number (in case we need to speak to you about your order)
 

3. Duration of Retention and Use of Personal Information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they will be discarded without delay. However, it shall be retained for a specified period of time due to the reasons mentioned below.
 
A.  Duration of Retention and Use of Personal Information
Retention pursuant to prevention of illegal transaction and internal shopping mall: 6 months
 
B.  Retention pursuant to applicable laws
o Records on contracts or withdrawal of offers and the like:
- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc.
- Retention Period : 6 months
 
- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc
- Retention Period : 6 months
 
o Records on processing of customer disputes and complaints
- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc
 - Retention Period : 6 months



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Disclosure of Information to Third Parties


You can choose whether or not to consent to these terms.


However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.


- Name of Party : [PRIV_INFO_USE]


- Type of Information Disclosed :


- Purpose of Use :


- Time Period of Use and Storage :

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Consent to entrust handling of personal information

You can choose whether or not to consent to these terms.

However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.

- Trustee :

- Trustee’s Duties :

You can receive discount coupons, benefits, events, new arrivals, and other valuable information from the shopping mall via SMS and e-mails. However, some information will be sent without your agreement such as order/payment status and policy related articles.

You can join the membership without agreeing to the optional categories, and update your status anytime at Edit Profile page once you join the membership.

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CUSTOMER CENTER

  • We're available
    Mon - Thur
    9 am - 7 pm GMT
    Friday
    9 am - 3 pm GMT
    Saturday
    9 am - Midday GMT

    If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help. queenswardrobe1@gmail.com

    We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you.

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