Help

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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.


Ordering  

By placing an order on our website, you agree to give:

Your real name

Your e-mail address

Your billing address

A delivery address (this maybe the same as your billing address)

A contact phone number (in case we need to speak to you about your order)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face.
Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched.
If something is not in stock, we will let you know as soon as possible after the order has been placed.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses.

After placing your order you will receive an automated acknowledgement.

Payment
Payment and Security

We do not hold your credit card data. When you come to pay for your products you leave our site and your payment is processed through the Paypal secure server.

We accept the following forms of payment:

-  Credit Card
-  Visa
-  MasterCard
-  American Express
-  Discover
Shipping
  • Shipping Method : Registered Shipping (Express)
  • Shipping Area : Worldwide
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 3 - 14 days
    • Express delivery with Tracking ( shipment waybill ) number.
    • Shipping Rate : The shipping weight established by the system is approximate, and my may differ from the actual weight of parcel. Shipping cost value is based on approximate parcel's weight.
    • Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. QUEENSWARDROBE cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
Returns & Exchanges
1. Address for returns and exchanges:
Please contact our customer support if you want to return or exchange: queenswardrobe1@gmail.com

2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.


3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.


  • A request for refund and exchange should be made within 3days after the delivery date.
    If 3 days already passed, Request can be refused.
    • Customer’s request
      Please contact us by our QA board or Email. All returning and additional shipping costs should be paid by the customer.
    • On our side:
      1) Wrong or Missing Item: Refund and exchange is possible
      2) Lost or Damaged item: Please contact us by our QA board or Email. Refund and exchange will be made depending on each case.
    • Delivery company's fault: Compensated by the delivery company
    • If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.     
      1) All returning and additional shipping cost should be paid by the customer
      2) The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)
      3) Check the bottom for policy guidance and cancellation fees.
    • After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.                  

< Refund for failed delivery >
  • If the shipment fails and the goods return to us by customs or customer, we will proceed with the refund, excluding the initial shipping cost
The delivery fee has already been paid when sending the product after the order was received. The price is non-refundable, so only the product price will be refunded to the customer.
  • Unknown : Wrong recipient’s information from a buyer (Moved, Wrong address, etc.)
  • Absence : Buyer was not able to receive delivery because of absence
  • Refused : Buyer refused to receive the parcel
  • Unclaimed : Buyer didn’t fulfill customs procedure


< About duty at customs >
Customs Tax
  • Paying custom or taxes is basic mandatory and those charges must be paid separately by the customer. Therefore, it's not our responsibility of reimbursement.
  • Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Please check your country's customs regulation first, before making orders.
Customs Refusal
  • We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other related issues. When refused package returns to queenswardrobe, we are not responsible to ship it out again.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.



We're available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT.

We'll be in touch soon

We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you.

Customer Service :

Email :  queenswardrobe1@gmail.com

We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team.
Your deliveries may take longer than usual to get to you, but don’t worry - you’ll receive a confirmation email as soon as it’s shipped.


Wholesale Partners :

Email 1 :  jstrading.ltd@gmail.com   /   Email 2 :  thequeenswdrobe@gmail.com
Other
Variation

We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.

CUSTOMER CENTER

  • We're available
    Mon - Thur
    9 am - 7 pm GMT
    Friday
    9 am - 3 pm GMT
    Saturday
    9 am - Midday GMT

    If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help. queenswardrobe1@gmail.com

    We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you.

PAYMENT

  • PAYPAL
  • EXIMBAY
  • VISA
  • MASTER
  • AMERICAN EXPRESS

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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